Since its establishment, GEM Audio has continuously innovated its products and actively expanded into domestic and international markets. Its products are exported to Europe, Africa, America and Southeast Asia, receiving high praise from customers. The company has been recognized as an A-grade credit taxpayer for consecutive years.
Frequently Asked Questions
Easily explore helpful answers to the questions our users ask most,so you can understand the platform better and get support instantly.
Where is your company located?
Our factory is located in Guangzhou, China. As a one-stop professional audio manufacturer with nearly 30 years of experience, we focus on quality, service, and responsibility.
Do you ship worldwide?
Yes. We ship worldwide by sea, air, or express. If you don't have a shipping agent, we'll arrange the entire shipping process for you, including transportation and documentation.
How long does production and shipping take?
Production: Normally 15–25 days after receiving the deposit.
Air Freight / Express: Usually 3–10 days, depending on the destination.
Sea Freight: Usually 15-45 days, depending on the destination and shipping route.
How to order ?
Thank you! 😊
To place an order, simply send us:
· Product model(s) or project requirements
· Quantity or audience capacity
· Shipping destination
We’ll then send you a quotation and Proforma Invoice (PI). Once the payment is received, we’ll arrange production and shipping.
If you need any recommendations, just contact us—we’re happy to help!
What's the payment methods ?
We support the following payment methods:
• T/T (Bank Transfer)
• Alipay
• WeChat Pay
Please let us know which payment method is most convenient for you, and we’ll provide the corresponding payment details.
What warranty do you provide?
All GEM Audio speakers come with a 1-year warranty. If any non-human-caused fault occurs within the warranty period, we will provide replacement parts free of charge.
After the warranty expires, replacement parts are available at cost price.
Do you use original RCF driver units?
Yes. We are the exclusive agent of RCF driver units in China. Our speakers are built with original Italian RCF driver units to ensure excellent sound performance, reliability, and quality.
How much is the RCF driver?
We don't sell original RCF driver units separately. We use original Italian RCF driver units to manufacture our own professional speaker systems and only supply complete speakers.
Can I become your distributor or dealer?
Yes. We are looking for distributors worldwide. We recommend purchasing or testing our speakers first. Once you're satisfied with the quality, contact us to discuss dealership opportunities and regional cooperation.
Do you offer OEM & ODM services?
Yes. OEM and ODM services are available for wholesalers and distributors. For rental and event companies, we recommend using the GEM Audio brand to ensure better after-sales service and long-term support.
Guangzhou GEM Audio Co., Ltd
ADD：No.2 Lihuan ,xiao long village, Shiji town, Panyu district ,Guangzhou city, China.
Sorry, there is currently no content in the current column
You can check other sections
Business License