Service and Support
Since its establishment, GEM Audio has continuously innovated its products and actively expanded into domestic and international markets. Its products are exported to Europe, Africa, America and Southeast Asia, receiving high praise from customers. The company has been recognized as an A-grade credit taxpayer for consecutive years.
Frequently Asked Questions
Easily explore helpful answers to the questions our users ask most,so you can understand the platform better and get support instantly.
Where is your company located?
Our factory is located in Guangzhou, China. As a one-stop professional audio manufacturer with nearly 30 years of experience, we focus on quality, service, and responsibility.
Do you ship worldwide?
Yes. We ship worldwide by sea, air, or express. If you don't have a shipping agent, we'll arrange the entire shipping process for you, including transportation and documentation.
How long does production and shipping take?
Production: Normally 15–25 days after receiving the deposit.
Air Freight / Express: Usually 3–10 days, depending on the destination.
Sea Freight: Usually 15-45 days, depending on the destination and shipping route.
How to order ?
Thank you! 😊
To place an order, simply send us:
· Product model(s) or project requirements
· Quantity or audience capacity
· Shipping destination
We’ll then send you a quotation and Proforma Invoice (PI). Once the payment is received, we’ll arrange production and shipping.
If you need any recommendations, just contact us—we’re happy to help!
What's the payment methods ?
We support the following payment methods:
• T/T (Bank Transfer)
• Alipay
• WeChat Pay
Please let us know which payment method is most convenient for you, and we’ll provide the corresponding payment details.
Guangzhou GEM Audio Co., Ltd
Guangzhou GEM Audio Co., Ltd
ADD：No.2 Lihuan ,xiao long village, Shiji town, Panyu district ,Guangzhou city, China.
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