Service and Support
Since its establishment, GEM Audio has continuously innovated its products and actively expanded into domestic and international markets. Its products are exported to Europe, Africa, America and Southeast Asia, receiving high praise from customers. The company has been recognized as an A-grade credit taxpayer for consecutive years.
Frequently Asked Questions
Easily explore helpful answers to the questions our users ask most,so you can understand the platform better and get support instantly.
What warranty do you provide?
All GEM Audio speakers come with a 1-year warranty. If any non-human-caused fault occurs within the warranty period, we will provide replacement parts free of charge.
After the warranty expires, replacement parts are available at cost price.
Do you use original RCF driver units?
Yes. We are the exclusive agent of RCF driver units in China. Our speakers are built with original Italian RCF driver units to ensure excellent sound performance, reliability, and quality.
How much is the RCF driver?
We don't sell original RCF driver units separately. We use original Italian RCF driver units to manufacture our own professional speaker systems and only supply complete speakers.
Can I become your distributor or dealer?
Yes. We are looking for distributors worldwide. We recommend purchasing or testing our speakers first. Once you're satisfied with the quality, contact us to discuss dealership opportunities and regional cooperation.
Do you offer OEM & ODM services?
Yes. OEM and ODM services are available for wholesalers and distributors. For rental and event companies, we recommend using the GEM Audio brand to ensure better after-sales service and long-term support.
Guangzhou GEM Audio Co., Ltd
Guangzhou GEM Audio Co., Ltd
ADD：No.2 Lihuan ,xiao long village, Shiji town, Panyu district ,Guangzhou city, China.
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